Your privacy matters at ze999. This policy explains exactly what personal information we collect, why we collect it, how we protect it, who we share it with, and what rights you have over it as a player registered with ze999.
Before you read the full policy, here is a plain-language summary of what ze999 commits to on every account.
ze999 does not sell, rent, or trade your personal information to any third party — ever. Your name, phone number, payment details, and gaming activity belong to you and are used only to operate your account at ze999.
Every piece of data transmitted between your device and ze999 servers is encrypted using TLS 1.3. Payment credentials and identity documents are stored under AES-256 encryption in access-controlled environments.
ze999 gives you the right to view, correct, and delete your personal data at any time. Submit a request through account settings or by emailing support@ze999.biz and we will respond within 10 business days.
ze999 collects only the information that is genuinely necessary to operate your account, process payments, verify your identity, and comply with applicable legal obligations. We do not collect data for its own sake.
ze999 does not use cross-site tracking technologies to follow your browsing activity on other websites. The analytics and cookies we use apply only within ze999.biz and are used to improve your experience on our platform.
In the unlikely event of a data breach affecting your personal information, ze999 will notify you directly within 72 hours of becoming aware of the breach, clearly describing what data was affected and what steps are being taken.
ze999 is an online gaming platform accessible at ze999.biz, offering casino games, live dealer tables, PSL cricket betting, jackpot slots, poker, Andar Bahar, and real-money Ludo to registered players across Pakistan. All services are provided in Pakistani Rupees (PKR) and are designed specifically for Pakistani players.
For the purposes of this Privacy Policy, "ze999", "we", "us", or "our" refers to the operator of the ze999.biz platform. "You" or "your" refers to any individual who visits, registers on, or uses any part of the ze999 platform, whether as a registered player or as a visitor to the website without an account.
ze999 acts as the data controller for all personal information collected through the platform. This means ze999 is responsible for determining how and why your data is collected and used, and for ensuring that it is protected appropriately at all times.
Questions about this policy? If anything here is unclear or you want to understand specifically how a piece of your information is being used, contact our support team at support@ze999.biz. We respond in both Urdu and English within one business day.
ze999 collects personal information in three ways: information you provide directly when registering or using our services, information generated automatically when you use our platform, and information we receive from third-party payment processors to verify transactions.
| Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number (for verification) | You provide |
| Contact Data | Mobile phone number, email address (if provided) | You provide |
| Account Data | Username, password (hashed), account preferences, responsible gaming settings | You provide |
| Financial Data | Deposit/withdrawal history, payment method references (wallet IDs — not full credentials), transaction amounts in PKR | Auto-generated |
| Gaming Activity | Game history, bet amounts, win/loss records, session durations, tournament participation | Auto-generated |
| Technical Data | IP address, device type, browser type, operating system, screen resolution | Auto-collected |
| Usage Data | Pages visited on ze999.biz, time spent per page, navigation paths, click events | Auto-collected |
| Verification Documents | Copies of CNIC, payment method screenshots — only collected when verification is required | You provide |
What we do not collect: ze999 does not collect full payment card numbers, full bank account details, biometric data, health information, or any data about your activity on websites other than ze999.biz. We do not access your phone contacts, camera, microphone, or location beyond the IP-based general location used for security monitoring.
ze999 uses your personal information for specific, defined purposes. We do not use your data for purposes beyond what is described here without obtaining your separate consent:
Your identity and contact data are used to create and maintain your ze999 account, verify your login credentials, communicate important account notifications (such as deposit confirmations, withdrawal updates, and security alerts), and respond to your support queries. This is the core operational use of your data and is essential to providing the service.
Financial data — including your registered payment method references and transaction history — is used to process your deposits and withdrawals accurately in PKR, to match incoming payments to your account, and to detect and prevent fraudulent transactions. ze999 retains transaction records for audit and compliance purposes.
ze999 uses identity data, technical data, and gaming activity data to verify that you are who you say you are, that you meet the age requirement of 18+, and to detect unusual patterns that may indicate fraud, money laundering, or account compromise. This is a legal obligation as well as a platform integrity measure.
Aggregated and anonymised usage data helps ze999 understand which games are most popular, where players experience difficulties, and how the platform can be improved. No individual player is identified in this analysis — it operates at the aggregate level only.
Gaming activity data — including session durations, bet frequency, and deposit patterns — is used by ze999's responsible gaming systems to identify players who may be experiencing difficulty managing their gaming. This monitoring is in place to protect players, not to exploit them.
If you have opted in to receive promotional communications from ze999, we will send you information about relevant bonuses, tournaments, and new games. You can opt out of marketing at any time through your account settings or by responding to any marketing message with "STOP". Opting out of marketing does not affect operational account communications.
ze999 processes your personal data under one or more of the following legal bases depending on the type of data and its purpose:
ze999 does not sell your personal data. We share your information only in the limited circumstances described below:
When you make a deposit or withdrawal, ze999 shares the minimum necessary transaction data with your chosen payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank (IBFT), or your card network (Visa/Mastercard). This sharing is limited to what is required to complete the transaction and is governed by the privacy policies of those providers.
For accounts requiring enhanced identity verification, ze999 may use a third-party verification service to cross-check identity documents. These partners operate under strict data processing agreements with ze999 and are prohibited from using your data for any purpose other than the verification process.
Some games on ze999 are provided by third-party game software companies. To function, these games may receive a session token and anonymised player identifier from ze999. Your full name, phone number, and financial details are never shared with game providers. Game providers receive only what is technically necessary to deliver the game.
ze999 will disclose personal data to law enforcement, financial intelligence agencies, or regulatory bodies when legally required to do so. This includes responses to valid legal orders, court orders, or compliance with anti-money laundering reporting obligations. ze999 will notify you of such disclosure where legally permitted to do so.
No third-party advertising networks: ze999 does not share your data with advertising technology platforms, social media data brokers, or marketing analytics companies. Your gaming data stays within ze999 and its direct service providers only.
ze999.biz uses cookies and similar local storage technologies to make the platform function properly and to improve your experience. Below is a breakdown of the types of cookies in use and their purpose:
Essential cookies cannot be disabled because they are required for the platform to operate. All other cookies can be managed through your browser settings or by contacting ze999 support. Note that disabling functional cookies may result in loss of saved preferences between sessions.
ze999 does not use third-party advertising cookies or cross-site tracking pixels. The analytics cookies in use on ze999.biz are first-party and apply only to your activity within ze999.biz — they do not follow you to other websites after you leave.
ze999 retains personal data only for as long as is necessary for the purpose it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:
When the retention period for a category of data expires, ze999 securely deletes or anonymises that data so that it can no longer be linked to you as an individual. Anonymised data (data from which all identifying information has been removed) may be retained indefinitely for aggregate statistical purposes.
ze999 maintains a comprehensive information security programme designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. The technical and organisational measures in place include:
Your role in security: ze999's security measures protect the platform and your data at our end. Your account's security also depends on you keeping your password confidential, not sharing login details, and logging out from shared devices. Enable any two-step verification features that ze999 makes available to you.
As a ze999 player, you have the following rights over your personal data. You can exercise any of these rights by contacting us at support@ze999.biz with the subject line "Data Rights Request":
Request a copy of all personal data ze999 holds about you. We will provide this within 10 business days in a readable format.
Request correction of inaccurate personal data held about you. Name corrections require identity documentation.
Request deletion of your personal data. This right is subject to legal retention obligations — some records must be kept.
Request that ze999 limits how your data is used while a dispute or review is ongoing without requiring full deletion.
Request your account and gaming data in a structured, machine-readable format (JSON/CSV) for transfer to another service.
Object to processing based on legitimate interests, including marketing. ze999 will stop that processing unless it can demonstrate a compelling reason to continue.
ze999 will respond to all data rights requests within 10 business days of receiving a complete, verified request. We may ask you to verify your identity before processing a request to ensure we are disclosing or modifying data for the correct person. There is no charge for exercising these rights.
ze999 is strictly an 18+ platform and does not knowingly collect personal data from individuals under the age of 18. The platform employs age verification checks during registration and at the time of first withdrawal specifically to prevent minors from accessing real-money gaming services.
If ze999 discovers or has reasonable grounds to believe that personal data has been collected from a person under the age of 18, that account will be closed immediately, all associated data will be deleted, and any real money deposited will be returned to the source. If you are a parent or guardian and believe your child has registered on ze999, please contact us immediately at support@ze999.biz and the matter will be handled urgently and confidentially.
ze999 will update this Privacy Policy when necessary to reflect changes in our data practices, changes in applicable law, or changes in the services we offer. When material changes are made — meaning changes that meaningfully affect how your data is used or your rights over it — ze999 will notify you via a notification to your registered phone number or a prominent notice on ze999.biz before the changes take effect.
Minor changes such as clarifications of existing language, corrections of typographical errors, or reorganisation of content may be made without advance notice. The current version of this Privacy Policy is always the version shown on this page, and the version number and date at the top of the document will be updated to reflect each change.
Your continued use of ze999 after a Privacy Policy update constitutes your acknowledgement of the updated policy. If you do not agree with the changes, you may close your account and request deletion of your data before the changes take effect.
For any privacy-related queries, data rights requests, concerns about how your data is being used, or to report a suspected data security issue, please reach out to ze999 using any of the following channels:
ze999 will acknowledge all privacy-related communications within one business day and provide a substantive response within 10 business days. Complex requests (such as full data access packages or deletion verification) may take up to 20 business days — we will keep you informed of progress throughout.
You know exactly how your data is handled. Register your free ze999 account and enjoy 500+ games, PSL cricket betting, and instant PKR payouts with full confidence that your information is secure.